Privacy Policy

1. Identity of the Data Controller

The data controller responsible for personal data processed through this website is Pelzino, located at Saturno 1566, Santiago, Chile. For any privacy-related inquiries, you may contact us at info@pelzino.com or by phone at +56 9 6121 2472.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through the website pelzino.com and its subdirectories, including information submitted through contact forms and data collected through cookies and similar technologies. It does not apply to the practices of third-party professionals listed in the directory, who are responsible for their own data handling practices.

3. Personal Data We Collect

We collect the following categories of personal data:

• Contact form data: When you submit the contact form, we collect your name, email address, phone number (optional), selected subject, and message content.
• Usage data: When you visit our website, we may collect technical information such as your IP address, browser type, operating system, pages visited, and time spent on the site, through cookies and analytics tools (subject to your cookie preferences).
• Professional profile data: If you are a professional submitting information for directory listing, we collect the information you provide including name, professional description, specialty, location, and contact details.

4. Legal Basis for Processing

We process your personal data on the following legal bases under Chilean Law No. 19,628:

• Consent: For optional cookies and analytics, we rely on your explicit consent given through the cookie consent mechanism.
• Legitimate interest: For processing contact form submissions to respond to your inquiry and for essential website operation.
• Contractual necessity: For processing information provided by professionals seeking directory listing, to the extent necessary to maintain the directory.

5. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To respond to inquiries submitted through the contact form
• To process and publish professional directory profiles (for professionals submitting their information)
• To maintain and improve the website's functionality and user experience
• To analyze website usage patterns in aggregate, anonymous form
• To comply with applicable legal obligations

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

6. Data Retention

We retain personal data for the following periods:

• Contact form submissions: Up to 24 months from the date of submission, unless a longer retention period is required to resolve an ongoing inquiry.
• Professional directory profiles: For as long as the professional's listing remains active in the directory, plus a reasonable period thereafter.
• Analytics data: In aggregate, anonymized form for up to 26 months.
• Cookie consent records: For 12 months from the date of consent.

7. Sharing of Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share personal data in the following limited circumstances:

• Service providers: We may share data with trusted service providers who assist in operating our website (such as hosting providers and analytics services), under strict confidentiality obligations.
• Legal requirements: We may disclose personal data when required to do so by applicable law, court order, or governmental authority in Chile.
• Professional directory listings: Contact information provided by professionals for directory listing is published on the website as part of their profile, as intended by the professional.

8. Your Rights Under Chilean Law

Under Chilean Law No. 19,628, you have the following rights regarding your personal data:

• Right of access: You may request confirmation of whether we hold personal data about you and obtain a copy of that data.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of cancellation (deletion): You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to applicable legal obligations.
• Right of opposition: You may object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@pelzino.com. We will respond to your request within 30 business days.

9. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links and Professionals

Our website contains information about and contact details for independent professionals. Pelzino is not responsible for the privacy practices of these professionals. Any personal data you share directly with a professional listed in our directory is subject to that professional's own privacy practices. We encourage you to review the privacy policies of any party with whom you share your personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

13. Contact

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

• Email: info@pelzino.com
• Phone: +56 9 6121 2472
• Address: Saturno 1566, Santiago, Chile